Hive Chat Privacy Policy

(Last updated on October 1, 2014)

PLAYDAY NETWORKS LIMITED ("Hive Chat" or "we" or "us" or "our" or other similar pronouns) takes your privacy matters very seriously. Please read the following to learn more about our Privacy Policy ("Policy"). This Policy details how we receive, collect and use information in connection with our website located at www.hivechat.im (the "Site"), the Hive Chat app software ("Hive Chat App"), and other products and services provided on the www.hivechat.im website (all of the foregoing, collectively, the "Service").

By visiting this Site or using the Service, you are accepting the policies and practices described in this Policy, as such Policy may be amended from time to time. Each time you visit the Site or use the Service, you agree and expressly consent to our collection, use and disclosure of the information that you provide as described in this Policy.

To be clear about the terminology we are using, when we use the phrase "Personal Information" in this Policy, we mean information about you that is personally identifiable, like your name, address, e-mail address or phone number, as well as other non-public information that is associated with this personal information. When we use the phrase "Anonymous Information" in this Policy, we mean information that is not personally identifiable, or linked to your Personal Information such as aggregated information, general demographic information and IP addresses. Anonymous Information does not necessarily enable identification of individual persons.

CHECK RESTRICTIONS ON USE: In some countries there are may be restrictions on the use of the Licensed Application. It is your responsibility to ensure that you are legally allowed to use Hive Chat where you are located.

1. Collection and Use of Information
Hive Chat App
When you install the Hive Chat App, you will be asked to provide us with your phone number, name and to allow us access to your mobile device's address book.
A copy of the phone numbers and names in your address book (but not emails, notes or any other Personal Information in your address book) will be stored on our servers and will only be used to:
(a) notify you when your contacts become active on Hive Chat,
(b) indicate which of your contacts is already a Hive Chat user,
The copy of your address book (names and phones) is stored on a live database. This database does not have a "historical backup".
Your phone number will be used for identification purposes as your Hive Chat user ID.
Since Hive Chat users may add your Hive Chat number to their address book and see that you registered to Hive Chat, we do not consider the fact that your Hive Chat number exists on Hive Chat as private information.
Hive Chat may interact with your phone's SMS inbox for the sole purpose of service activation, placing incoming messages in your inbox, reading the contents of the activation SMS sent to you by Hive Chat. WE WILL NOT ACCESS THE CONTENTS OF ANY OTHER SMS.

Name and Photo
Should you provide your name and/or photo it will be visible to other Hive Chat users as long as: 1. Such users have your Hive Chat number, or 2. Y’all participate in the same Circle

Location Information
Hive Chat allows you to attach your location information to messages you send to other users or send a specific location message. If you choose to share your location with a specific user or group of users your location will be retrieved from your device and sent to Hive Chat. Hive Chat will only use this location for this particular purpose. For the avoidance of doubt, Hive Chat will not share your location information and will not use it for any purpose except the one specifically requested by you.

For location related features we use Google’s services. Please read carefully Google Privacy Policy as far as by using Hive Chat you agree to mentioned terms.

Other Services
Any interaction between users will be held within particular interests aka Circles. Circles are not open groups, but more like closed communities where your content is available to your friends or to friends of you friends within these circles only. You will be solely responsible for the information and any other content you post on and through these Circles and should be aware that when you voluntarily disclose Personal Information (e.g., name, e-mail address, telephone number) on or through these Circles, such information is generally accessible to, and may be collected and used by, other users. This may result in unsolicited messages from third parties, and such messages are beyond our control. We do not exercise control over any users or Site visitors, and in no way are we responsible, nor do we have any liability whatsoever, for any collection or use of information you may disclose through the Circles. This Policy does not cover such disclosure of information. You are encouraged to exercise discretion when providing personal information about yourself in and through Circles. Please do not post any Personal Information on Hive Chat App that you expect to keep private.

Third-Party Sites and Privacy Practices
You may arrive at our Site and/or download the Hive Chat App from another website. In addition, our Site may contain links that will let you leave our Site and access another website. Websites linked to or from our Site are not under the control of Hive Chat and it is possible that these websites have a different privacy policy. Our Policy applies solely to Personal Information that is acquired on the Site or through your use of our Service, and/or your relationship with Hive Chat. We urge you to be careful when you enter any Personal Information online. We accept no responsibility or liability for these other websites.

Analytics Collection
Hive Chat uses Localytics.com Service to help us anonymously track and report user/visitor behavior information and users' standard log information to the Site and the Hive Chat App. This information (including but not limited to: IP address, data storage, maintenance services, database management, web analytics and information processing) helps us analyze and evaluate how the Hive Chat App and Site are used as part of our ongoing efforts to improve the Site and Hive Chat App's features and services. No personally identifying data is included in this type of reporting. Localytics.com may have access to your information only for the purposes of performing these tasks and on behalf of Hive Chat and under obligation similar in those in this Privacy Policy. For more information about the terms that govern Localytics.com, please visit the //www.localytics.com/privacy-policy/. 

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personal Information of visitors or users. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

 

2. Sharing and Disclosure of Information
We do not rent, sell, or share any information about our users with any third-parties, except as specifically described herein. We may disclose your Personal Information if we believe such action is necessary to:
(a) comply with the law, or legal process served on us;
(b) protect and defend our rights or property (including the enforcement of our agreements); or
(c) act in urgent circumstances to protect the personal safety of users of our Service or members of the public.
In order to provide you with Hive Chat products you have requested, Hive Chat may sometimes, if necessary, share your Personal Information (excluding your address book and related information) and traffic data with trusted partner service providers and/or agents, for example: customer support, or hosting services. Hive Chat will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation. Hive Chat will never share your address book information with any third party, except as may be required by law (see below).
The following is a description of how we may share your Personal Information with trusted third party partners. Should we add additional partners, we will immediately update this description:
1. We use third party companies in order to send you an authentication SMS when you register with Hive Chat. In order to send you the SMS, we send one of these third party companies your phone number and the authentication message. These third parties are contractually obligated to only use your phone number for the transmission of the authentication SMS.
2. We may use Push Notification Services to notify you about various events related to the app. If we do, the phone number or the name of the person calling you or sending you a message may be part of the notification. This message is sent to the push notification service provider, for delivery to your device.
Notwithstanding any of the foregoing, the Hive Chat servers that are used to store your Personal Information are owned and hosted by Amazon Web Services, LLC, an Amazon.com Company and FastVPS.ru. You can read more about measures taken by Amazon to protect the security of their servers and your Personal Information here:
//awsmedia.s3.amazonaws.com/pdf/AWS_Security_Whitepaper.pdf
We may disclose information about you if we determine that for national security, law enforcement, or other issues of public importance that disclosure of information is necessary.
We may contact you to send you messages about faults and service issues. Furthermore, we reserve the right to use the Hive Chat software or SMS to notify you of any eventual claims related to your use of our software, websites and/or products, including without limitation claims of violation of third party rights.
We may send you alerts via the Hive Chat software to notify you when someone has tried to contact you. We may also use the Hive Chat software to keep you up to date with news about our software and products to inform you about other Hive Chat products and related information.

3. Children's Privacy
Hive Chat websites and software clients are not intended for or designed to attract anyone under the age of 13 and we do not intentionally or knowingly collect Personal Information on our sites from anyone under the age of 13 (or older in some jurisdictions). We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.

4. Security
We take reasonable precaution to protect Personal Information from misuse, loss and unauthorized access. Although we cannot guarantee that Personal Information will not be subject to unauthorized access, we have physical, electronic, and procedural safeguards in place to protect Personal Information. Personal Information is stored on our servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

5. Business Transitions
In the event that we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, Personal Information will likely be among the assets transferred. As part of such a transaction the new entity will be required to commit to the same level of protection of your Personal Information as described in this Privacy Policy. If we cannot obtain such a commitment, we will not perform the business transition. We will post a notice on this Site of any such change in ownership or control of the Personal Information we may have prior to such transfer.

6. Changes to Policy
From time to time, we may revise this Policy. We reserve the right to update or modify this Policy, or any other of our policies or practices, at any time with or without notice. However, we will not use your Personal Information in a way that is materially different than the uses described in this Policy without giving you an opportunity to opt-out of such differing uses. We will post the revised Policy on the Site, so that users can always be aware of what information we collect, how the information is used and under what circumstances such information may be disclosed. You agree to review the Policy periodically so that you are aware of any modifications. Your continued use of the Site indicates your assent to any changes and signifies your agreement to the terms of our Policy. If you do not agree with these terms, you should not use the Site, the Hive Chat App, or any other Service.

7. Change or Removal of Information
Due to technological reasons, we do not know when and if you delete the application. Therefore, if we detect no activity from your device for 90 days, we will assume that you deleted the application and we will remove your address book from our servers. However, since we are not certain that you deleted the application (you may just be on vacation, etc.) we will not deactivate your Hive Chat account (which is your phone number and device ID). We do not want to force you to register again in the event of non-use. If you wish to delete your account completely, please contact us on feedback@hivechat.im.

8. Contact Information
Please direct all questions in connection with this Policy via e-mail to feedback@hivechat.im or by writing to Hive Chat Networks, Klimentos 41-43, Klimentos Tower, Office 25, Nicosia, Cyprus, 1061.